Obtener is a local, on-demand delivery platform that connects customers with nearby stores, offering a convenient way to shop for a variety of products and have them delivered the same day, right to your door. We partner with trusted local retailers to provide a seamless, quick shopping experience from browsing to delivery.

Simply download the Obtener app, browse local stores, add the items you want to your cart, and proceed to checkout. Once your order is confirmed, we’ll handle the rest, ensuring your items are delivered to you as quickly as possible.

Delivery costs are determined based on distance and store partnerships. A standard delivery fee of $7 applies, but this may vary depending on your location or specific store promotions. You can see the delivery fee before finalizing your order at checkout.

Delivery times vary depending on store hours and your location. We aim to deliver most orders within an hour or two, but you’ll receive real-time tracking updates through the app to know exactly when to expect your items.

Yes! After placing your order, you’ll be able to track it in real-time on the app. You’ll see updates on your order status, and a map will show your delivery’s progress from the store to your door.

We partner with a wide range of stores offering groceries, health and beauty products, household essentials, and more. Our goal is to give you access to as many options as possible from local retailers.

We accept all major credit and debit cards, as well as popular online payment methods. All transactions are processed securely within the app for your safety and convenience.

Once an order is placed, it may be challenging to make changes or cancellations as our drivers are often dispatched immediately. If you need assistance, contact support@obtener.app, and we’ll do our best to accommodate your request.

Currently, Obtener primarily supports delivery of items that can fit in standard-sized vehicles. While we’re able to deliver a wide range of products, larger items like fridges, washing machines, and oversized TVs may not be available for delivery at this time. We’re constantly working to expand our fleet and offerings, so stay tuned for updates as we grow!

We’re here to ensure you have a great experience! If you encounter any issues, such as missing or incorrect items, or if you have questions or feedback, please contact us at support@obtener.app. Our support team is ready to assist and resolve any concerns as quickly as possible.